Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Back to your refund request, kindly allow us to explain it in more detail and see how we could assist you further. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm.
We'll keep improving and bring a better experience for our users. I understand that it is very important for users to get help timely when he/she has trouble using the product.
Reply from Wondershare Updated Apr 4, 2023
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